E-Government Strategy 2014-2016  

This document presents a strategy for development and implementation of electronic
government “e-Government” in Jordan. E-Government in Jordan is dedicated to delivering
services to people across society, irrespective of location, economic status, education or ICT
ability. With its commitment to a customer-centric multi- channel approach, and by closely
aligning with the National Agenda and National ICT Strategy, e-Government will contribute to
Jordan’s economic and social development, as well as the transformation into a competitive,
innovative knowledge society. This can be achieved by consolidating government resources,
engaging greater citizen participation in the local economic development and facilitating citizen
access to government services demonstrating more citizen empowerment and less
government control over public data. e-Inclusion, the participation of all in e-government is
imperative to promote economic and social empowerment through ICT for all citizens including
vulnerable groups pre-identified by the UN as the Poor, illiterate, blind, old, young, immigrants
and women.