Executive Summary In order to enhance and empower local governance and support municipalities in Jordan to reach excellence, LGDP has engaged ECO Consult to assist organizations at the local level to improve their productivity and the quality of services they are providing. In order to achieve this goal, ECO Consult team planned and implemented Quality Service Improvement Program (QSIP), in Greater Jerash municipality, to improve the quality of its municipal services and transform local government employees into genuine public servants driven not by rules and regulations but by a vision and a mission.