Resource
Impact of Business Process Re-engineering and automation of vocational licensing in the municipality of greater Madaba - assessment of impact and lessons learned  

The automated system consisted of the vocational licensing process of issuance and renewal.
All project deliverables including “as is” and “to be” deliverables, communication throughout
the project, documentation of vocational licensing procedures, information on automation,
automated system, bilingual website for the MoGM that includes procedures for vocational
licensing, baseline assessment and all documents for the project were handed over to the
Municipality. The team members of the MoGM also received training on the automated
vocational licensing system that was supposed to eliminate the paperwork and unnecessary
procedures. The new system for municipal licensing implemented in MoGM was expected to
be put into action immediately after training.