Performance M&E TIPS - Conducting Costumer Service Assessments-Number 9 - 2011

Tags: Performance Monitoring Assessment

This publication discusses the topic of conducting customer service assessments.” A customer service assessment is a management tool for understanding USAID's programs from the customer's perspective” .This document was published by USAID in 2011. It is one of a series of TIPS that provide practical advice and suggestions related to performance monitoring and evaluation.

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