Resource
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LanguageEnglish
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Resource TypeOther
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Uploaded By
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Date Added2017-03-23
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Corporate AuthorshipGary Forbes
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Collections
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Service Audit Workshop
The Service Audit Workshop is the second phase of the Quality Service Improvement Program (QSIP), an innovative local government approach to improving the level of quality service to citizens and customers. It is based on years of experimentation and application, first in the United States and also in other countries. The first phase, the Vision and Values Workshop was held previously and attended by Municipal officials and senior management. They developed a vision for service excellence, a service strategy, and a service credo of values.