Resource
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LanguageEnglish
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Resource TypePDF
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Uploaded By
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Date Added2017-02-02
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Corporate AuthorshipJordan Tourism Development Project II
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Stay with Excellence Concierge Service Booklet
The following booket provides a guide to providing excellent hotel concierge services. It outlines how the concierge can hurt or help the hotel’s bottom line. It is written from the view of a professional concierge with international five star hotel experience and vocational training in hospitality. This handbook is written for training concierge staff, but is also intended to help hotel management understand the power of the personnel that are hired for positions with the concierge function.