To achieve the purpose of enhancing and empowering local governments in Jordan,
Local Governance Development Program (LGDP) implemented Quality Service
Improvement program (QSIP I) in three municipalities (Jarash, Madaba and Shobak)
during 2008 and early 2009. This has been considered the first phase of QSIP.
LGDP decided to extend QSIP to include other three municipalities (Fuheis, Shafa
and Burqush) in a modified plan that can be initiated in these municipalities within
seven weeks. This QSIP extension is known as the second phase of QSIP (QSIP II),
which this report targets.